The best way to reach us is by email:
What to include
- Speed test questions: tell us your result (download, upload, ping), whether you were on Wi-Fi or Ethernet, and your provider and plan if you know them.
- Corrections: point us to the page and the figure you think is off - We appreciate it and update regularly.
- Feedback & ideas: topics you'd like us to cover, or features you'd find useful.
Before you email about slow speeds
Many issues are solved in minutes with our how to fix slow internet checklist. Run a wired speed test first so you have accurate numbers to share.
Response time
We're a small team and read every message. We aim to reply within a few business days. Please note we can't access, diagnose or change your internet account - For billing, outages or plan changes you'll need to contact your provider directly.